Policies you agree to by using our services.
Client hereby entrusts pet(s) to Bruiser’s Bathhouse (noted as Bruiser’s Bathhouse hereafter) for the purpose of grooming services.
Payment is due at time of service. Bruiser’s Bathhouse accepts cash, check or card. Checks returned NSF WILL incur a fee of $25, plus any fee my bank may charge. No further service will be provided until fee is paid.
CANCELLATION POLICY/NO SHOW/TRIP FEE
On rare occasions Bruiser’s Bathhouse May need to cancel/reschedule your appointment due to equipment failure, illness, etc. we will contact you to reschedule should the need arise. If client cannot keep their appointment, please contact us AT LEAST 24 hours in advance so we may move someone up from the waiting list into your grooming spot. Failure to have your dog available at the scheduled appointment time will result in a $25 trip fee. This fee must be paid prior to rescheduling any future grooming sessions. If you are a first time client and you are a no show when groomer arrives for your scheduled appointment, Bruiser’s Bathhouse will not schedule any future appointments.
An appointment time is truly an ‘estimated time of arrival’. Arrival time will be in a 1-2 hour time span. As a mobile service, our schedule is subject to interruptions and delays, such as, but not limited to: Refueling, traffic, driving distance from previous appointment and running over on a previous appointment. If Bruiser’s Bathhouse feels they will be more than 15 minutes early or late, Bruiser’s Bathhouse may call ahead.
KEY ON FILE SERVICE
Bruiser’s Bathhouse offers a ‘key on file service’. Client provides Bruiser’s Bathhouse with a key to keep on file, a garage code, or some other form of access to the home, Bruiser’s Bathhouse will come by at your scheduled grooming appointment time to care for your pet and Client just leaves an approved form of payment.
MATTED OR NEGLECTED COAT
Excessive de-matting is a painful, time-consuming and costly procedure that causes extreme discomfort and can aggravate, or cause skin problems. Client is aware that neglect of the pet’s coat can be cause for problems after grooming such as clipper/brush irritation. If Client’s pet does not remain still accidents can happen such as, cuts, nicks, etc. from clippers or scissors. However, it is at Bruiser’s Bathhouse’s discretion to determine if it is safe for the pet to be de-matted, if not, a “shave-down “of the pets coat will be completed. Shaving your pet may dramatically change your pet’s appearance and the hair will be very close to the skin. This may expose pre-existing skin conditions. Client’s pet will receive a shave down & start over (additional fee for shave down.) Closely shaved pets are also prone to sunburn & should either have sun screen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases pets may also exhibit brief behavioral changes. In certain breeds & coat types, the coat may not grow back the same. Removing a heavily matted coat includes the risk of nicks, cuts and/or abrasions due to moles, warts or skin folds trapped in the mats. Heavy matting can also trap moisture near the pet’s skin which can cause mold, fungus, bacteria or skin irritations that exist prior to the grooming process. The after-effects of mat removal procedures may include itchiness, skin redness, self-inflicted irritations or abrasions, or failure of hair to re-grow. Client is responsible for the condition of the pet’s coat and will not hold Bruiser’s Bathhouse responsible in the event of adverse effects of mat removal.
CURRENT VACCINATIONS/VETERINARY INFORMATION
Your pet’s safety is first at Bruiser’s Bathhouse. We require a current rabies vaccination expiration date before any grooming services will be performed. Proof of Rabies Vaccination shall be provided to Bruiser’s Bathhouse upon request as well as current Veterinarian information.
Client must inform us prior to grooming if your pet has bitten someone or has aggressive tendencies. Bruiser’s Bathhouse will not accept any aggressive dog. If false representations about the pet’s behavior were made when asked during booking of an appointment, we will discontinue services and Client will still be responsible for the full grooming charge. Client will be liable for any bites or any property damage caused by their pet(s). For Groomer’s safety as well as your pets, Bruiser’s Bathhouse has the right to refuse service in the event of a pet that cannot be handled safely. FOR OVERLY AGGRESSIVE OR OVERLY STRESSED PETS, Bruiser’s Bathhouse WILL NOT BE ABLE TO MAINTAIN YOU AS A CLIENT.
SENIOR PETS AND PETS WITH HEALTH ISSUES
Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. Bruiser’s Bathhouse will not be responsible for accident or injury to an elderly or health-compromised pet during their grooming.
FLEA/TICK INFESTATION/SALON SANITATION
Flea and tick infestation cannot be tolerated. Client is responsible for keeping their pet(s) flea and tick free. If a flea or tick is found on your pet, Bruiser’s Bathhouse will administer a flea and tick shampoo to eradicate the fleas in order to maintain salon sanitation. If Bruiser’s Bathhouse finds an infestation of fleas or ticks on a pet, an additional $75 de-bug cleaning fee will be added in addition to the groom fee for this service. There may be side effects, including, but not limited to allergic reactions, which may result from the manufacturer-recommended usage of said products, which Client agrees that Bruiser’s Bathhouse will not be held responsible for. Additionally, Client is also aware that any such treatments are not guaranteed to be one hundred (100%) effective.
Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming and may require immediate medical attention. In the best interest of your pet, Client designates Bruiser’s Bathhouse, as agent and understands that if Bruiser’s Bathhouse is unable to contact Client first, then Bruiser’s Bathhouse, in its sole discretion, may engage the services of a veterinarian at Client’s expense.
Client consents that Bruiser’s Bathhouse may take pictures of your pet, before and after grooming, and utilize the same for their website, social media for any and all and/or advertising purposes at Bruiser’s Bathhouse discretion.
Client affirms they are the rightful legal owner, or care giver to the pet for which services are rendered.
You understand and agree to the above terms for the grooming and maintenance of your pet(s). In consideration of the grooming services, you agree to hold Bruiser’s Bathhouse harmless from any and all damage, loss, or claims to pet, personal or real property. You acknowledge that the interpretation of this provision is to be read in the broadest sense possible and encompasses any real or proceeded negligence and all acts performed reasonable within the scope of service by Bruiser’s Bathhouse, its agents, its employees or representatives. The terms, special services or handling shall include but are not limited to emergency veterinarian services in the event you are not available.
You authorize Bruiser’s Bathhouse and/or agent thereof to act as your agent in the event emergency veterinarian services, boarding, care-taking, and/or transportation is necessary and agree to pay all costs. Any/all damages, loss or claim shall include, but not be limited to death, injury, or shock. Said pre-existing conditions shall include, but not be limited to advanced age, extreme nervousness, neurosis, illness, previous injury, skin or coat conditions, or medical conditions.
You have read, understand and agree to the above terms and your rights and obligations for grooming and maintenance as stated in the agreement for the services of pet grooming through Bruiser’s Bathhouse.